Return & Alteration Policy
Every Zoon piece is completely handcrafted and involves the time-tested craftsmanship of skilled artisans. Since we follow conscious design practice, every piece is made-to-order for you only once it's confirmed. Therefore, we assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you.
-We offer one free alteration on every order. The free alteration service has to be availed within 3 months from order completion.
-The customer has to bear shipping costs for altering an item.
-Products sold under promotions, sample sales or at a discounted price do not get free alteration service.
-Every customer is valued at Zoon and in case of any damage in transit or a wrong item delivery (color/size), please write to us at care@zoontribe.com within 5 days of receiving the product.